We just got back from our second Disney Cruise, and boy was it amazing! I am going to highlight some of the best things we found and things not to miss in the coming weeks, but before I do that I want to talk about something that really stands out when we vacation. Customer Service.
It’s a well-known fact that Disney is top notch on their customer service, but we have traveled to many different places recently and I can tell you, the make-or-break moments of our trip have all had to do with customer service. It is truly the pinnacle for every sales team out there.
At one particular hotel we stayed at in South Carolina, my husband so gracefully clogged the toilet. Ugh. Not only frustrating, but so embarrassing (except he’s a boy and apparently they never get embarrassed by things like this?)
Anyway, the manager was so gracious toward us for our troubles, making up cute little travel kits for the girls and really ensuring they were there to serve us. While it was less than desirable that it happened, this was certainly not something they had to “make up for.” But that little act of going above and beyond means that every single time we drive through South Carolina on our way to Florida, we will purposely stay at that hotel. Because that’s what customer service is all about, right? Bringing people back for more.
I have worked in sales and marketing through most of my career, and I will tell you that the places where I was most successful, had programs set up to train employees, at their pace, in customer service. They were designed specifically for my job title, like the ones you can find at UserIQ. In addition to trainings, these programs come with analytics too, to show you exactly where you can use your strengths and how they can help you stand out.
I know a ton of you out their own businesses and I can’t stress enough how important customer service is. There are SO MANY small businesses out there that I quit patronizing because their customer service was sub-par or they weren’t taking the time to invest in their employees. I work with the public every day, so I know first-hand how bad it can suck sometimes. That’s where the fake it til you make it attitude comes in with customer service.
**Disclaimer: I received compensation for this post. All thoughts and opinions are my own.